Every software project is unique – your support should be too. Plans are customized to meet your application requirements and team needs.
Overview
Support.
Custom Built Support Plans for Your Custom Built Software
01 // Monthly Maintenance
02 // Bug Fixes
03 // Support Triage
04 // Monthly Health & Progress Reports
Tech Stacks
Tech
Common Tech Stacks We Support
So what, exactly, is covered? Any custom-built software: mobile and web applications, integrations, and business intelligence apps.
Common Tech Stacks We Support:
- Windows / Azure infrastructure
- SQL Server
- .Net, Node.JS
- React, MVC, jQuery, Vue.js
- Android, iOS, React Native
- SSRS, Power BI, Power Apps, Power Automate
Included
Included
What’s Included
While all our support plans will be tweaked to best fit your needs, there are a few commonalities all support clients can expect.
- Always Available: at least 2 Kopis developers will have the knowledge and ability to support your app.
- Full Team Access: get access to Project Managers, Account Manager, Architects, User Experience Designers and other specialists if other priorities arise.
- Monthly Progress & Health Reports: monthly reports outlining current support activities sent directly to your inbox.
- Yearly Executive Meeting: in addition to your monthly health and progress reports you’ll get an annual sit-down with your account manager and support team to discuss new goals and priorities.
- Continuous Improvements: Work through backlog of small changes/fixes, update documentation, improve automated testing, improve deployment/build process.
- Monthly maintenance: provide capacity for triage of support issues and optimize environment and application configuration for optimal uptime, security and performance.
- 90 Day Progress Evaluation: after the first 90 days, your support team will review current progress and hours to make sure your plan is optimized for you.
Case Study
Everything.
The Right Support Changes Everything
SC State Election Commission
The South Carolina Election Commission partnered with Kopis to develop a Voter Registration Election Management System and continues to partner with Kopis for ongoing support.
”Kopis has been a reliable partner and resource to our agency for many years. The people are knowledgeable and accessible, and their process delivers results.
SC State Election Commission
Scale
Scale
How it Works
Support plans built to scale and match your pace. With Kopis support, our team can be up and running in four short steps.
01 Discovery
All support engagements start here. During discovery, our support team will meet with you to discuss your application and the types of support you’re looking for.
02 Onboarding
Once the scope of support has been defined, the Kopis support team will begin onboarding. The length of this process will vary depending on the size of your application and immediate needs. Generally onboarding can be spread over three months, however, we have a jumpstart option for those needing immediate assistance.
03 Best Practice Alignment
Once onboarding is complete, we start best practice alignment which covers:
- Database and Application Configuration
- Logging
- Monitoring and Alerting
- Documentation
- Everything else under ‘what’s included’
04 Support-Ready
Your support team is fully onboarded and ready to handle any support issue that comes up.
Support Starter Plan
Support plans are customized for you, but here’s a look at the Starter Support option at $4,500/month:
01 // Dedicated Support Resource
Access to your dedicated and onboarded developers.
02 // SQL Management
At least 2 DBAs monitoring, triaging, and providing environment recommendations to ensure uptime, performance and security.
03 // Response Rate
Tickets will be response to by the next business day. (faster response times available)
Get Started
Get Started.
Build Your Plan
To start building your customized support plan, book a time to discuss your needs.
