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Breakthrough Case Study

Integral: Monitoring, Ticketing, Contract Reporting Consolidation for Professional Services

Mobile App Development Custom Software Development Business Intelligence SQL Managed Services

Challenge

Our system has been in use for 7+ years, and has undergone multiple expansions and additions.

Solution

We first replaced process for pulling monitoring data with a more repeatable, maintainable, visible version. We then wrote and optimized process to combine monitoring, ticketing, and contract data for providing one-stop reporting to Integral’s customers.

Results

Integral was able to maximize productivity, thanks to unified reporting across monitoring, ticketing and financial/contract information.

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